Suzi Earhart
Customer Experience and Org. Change Executive: Passionate about making experiences better through intentional design, empathy, and mutual understanding which are then proven in business results
- Role
- Practice Leader, Cx Education & Enablement at Mcorpcx
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Suzi Earhart
I find the greatest reward in my work is helping others reach their full potential. I…
Experience
Practice Leader, Cx Education & Enablement
Aug 2017 — Present · Denver, CO, US
Involved in multiple facets of Customer Experience projects including education, organizational change management, persona design, journey mapping, survey programming, workshop facilitation and project management. Favorite Project: Helped a $5B insurance company improve loyalty scores by nearly 3.5% and all-up customer experience scores by over 3% by developing and conducting virtual customer experience basics training for employees in their Claims organization Another Fun Project: Customer Experience Engagement for a mid-sized B2B Financial Services firm focused on improving their contact center experience to leverage CX as a Growth and Retention Strategy. Leveraged persona and research to build current state and future state journey maps. Identified multi-channel and process opportunities to deliver future state experience. Outlined three-year road map which would deliver a 5% revenue increase.
Education
Regis University
BS
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