Suzanne Zaleski

About Suzanne Zaleski

Lead, help, or get out of the way.Experience/Expertise- Project & Program Mgmt. Consulting focused on large-scale delivery for multiple clients. Client-facing & maintaining process compliance/overseeing delivery internally. Experienced manager of multiple programs: building operational infrastructure & driving technical implementation. SQL database (architect Tables and Imports, build Reports, etc.), CRM (Salesforce, Dynamics), Lifecycle Management, Marketing Automation (build/deploy Emails, write audience Segmentation, provide Email Tracking, etc.), Reporting/Statistics (engagement, scoring, analytics, metrics, savings, wins, dashboards & quarterly reviews). Client engagement and customer experience- Six Sigma Black Belt focused primarily on the design of new processes and/or process improvement to leverage emerging technology, implement innovative solutions to acquire & maintain talented resources, build valuable client relationships, & deployment of robust analytics in order to reach maximum efficiency. Curriculum for certification included instructing & mentoring Green Belt candidates.Specialties: Business Analysis; Project Mgmt/Account Mgmt; Client Relations; Marketing & Public Relations: • Brand Development • Creative & Social Media Direction • Event Planning/Mgmt. • Fundraising; Employee Relations; Six Sigma: • Green Belt (2007), • Black Belt (2009); • Strategic Planning & Organization- Innovative Thinking- Metrics/Reporting- Process Mapping, Development, Documentation & Maintenance- Rules of Engagement/Process Compliance; Team Leadership

Experience

1. Technical Curriculum Development

   Salesforce

   Feb 2024 — Present

   Official Title: Cloud Success Content Development Senior ManagerProduct Enablement/Content Development- Trailhead Modules, Projects, and Superbadges- Salesforce Certifications- Instructor-Led Training (Bootcamps, Workshops)- Hands on Training- Circles of Success- Videos- Expert Coaching Engagements (1:1 for Premier & above entitled customer coaching)- Product/New Customer Onboarding - Internal Enablement (Content Development Team materials)- AI prompts & tools (Gems, NotebookLM, etc.)- Slack Workflows & Channel Management- Security Program Management- Equality Group Leader

Education

• Oakland University

  Communications, Public Relations (Public Speaking, Persuasion, Journalism)

Skills

• Social Networking
• Social Media Marketing
• Strategy
• Facebook
• Recruiting
• Basecamp
• Microsoft Office
• Analytics
• Public Relations
• Salesforce.com
• Team Leadership
• Software Project Management
• Crm
• Social Media
• Evernote
• Business Analysis
• Customer Service
• Training
• Customer Satisfaction
• Six Sigma
• Brand Development
• Customer Relationship Management (Crm)
• Strategic Planning
• Employee Relations
• Program Management
• Brand Developement
• Team Building
• Management
• Innovator
• Long-Term Customer Relationships
• Marketing
• Process Improvement
• Fundraising
• Consulting
• Marketing Strategy
• Event Planning
• Leadership
• Account Management
• Technical Documentation
• Web Project Management