Suzanne Suzi Spisak-Moutinho
Customer Success Manager | Fintech & Trading Platforms | 70+ Members Supported | Client Retention • Onboarding • Client Experience
- Role
- Customer Service & Operations Manager at Maaco
- Location
- Monroe, CT, US
- LinkedIn followers
- 500 followers
About Suzanne Suzi Spisak-Moutinho
I help clients succeed in fast-moving, high-stakes environments where clarity, communication, and trust matter most.With 10+ years of experience in customer-facing roles and operations, I specialize in onboarding, client support, and improving user experience across complex systems.I currently support a fintech trading platform where I work directly with 70+ members, guiding them through onboarding, platform adoption, and ongoing success. I lead weekly live sessions, provide real-time support, and simplify complex concepts so users feel confident and supported.I’m known for being highly responsive, organized, and calm under pressure. I take ownership of client outcomes and work closely with teams to ensure a seamless experience from start to finish.I thrive in remote environments and enjoy working with companies focused on growth, innovation, and delivering real value to their customers.
Experience
Customer Service & Operations Manager
Apr 2023 — Present · Derby, CT, US
Manage full customer lifecycle from intake through completion in a high-volume environmentServe as primary point of contact, ensuring clear communication and strong client relationshipsCoordinate across teams, vendors, and partners to keep operations running efficientlyResolve escalations and improve customer satisfaction and retentionImplement systems to improve workflow, scheduling, and communication
Education
Reinhardt University
Liberal Arts
1994 — 1996
E-Cornell/ T.Collin Campbell Foundation
Certificate in Plant Based Nutrition, Plant Based Nutrition
2015 — 2015
Crabapple Middle School
Rowell High School, Regular/General High School/Secondary Diploma Program
1989 — 1991
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