Suzanne Ryan

About Suzanne Ryan

Accomplished change management leader with deep experience across the Big 4 professional services sector (KPMG, Deloitte) and the blue‑chip Oil & Gas industry, spanning upstream, midstream, and downstream operations. Background includes leading enterprise change initiatives for large‑scale ERP transformations with Oracle and SAP S/4HANA, as well as driving digital adoption and modernization across complex organizations. Recognized for strong capabilities in communications, learning and development, and digital transformation enablement. Expertise includes change strategy, stakeholder analysis, stakeholder engagement, and change impact assessment, complemented by strengths in journey mapping, readiness evaluation, and sustainable adoption planning. Additional focus areas include executive and leadership coaching, employee engagement, creative problem‑solving, and resistance mitigation.Work emphasizes building and sustaining a culture of strong adoption for successful change, fostering enterprise‑wide collaboration, and advancing digital and operational maturity in waterfall, hybrid, and agile environments. Recently recruited out of full retirement to lead enterprise Organizational Change Management for a greenfield digital transformation initiative, reflecting strong market demand for deep expertise in complex change strategy, digital adoption, and stakeholder alignment.Educational credentials include a Bachelor’s degree in English (with honors) from the University of Texas at Austin and a Master’s degree in Technical Writing with a minor in Computer Education and Cognitive Systems from the University of North Texas. Professional certifications include Cornell University Change Leadership, PROSCI, ATD Change Management, Kirkpatrick training evaluation, and Articulate. Formerly held a Certified Scrum Master (CSM) credential through CPrime.

Experience

1. Senior Change Management Consultant - Servicenow Greenfield Transformation

   Oceaneering

   Jan 2026 — Present · Houston, TX, US

   Recruited out of full‑time retirement to lead enterprise Organizational Change Management for Oceaneering’s greenfield digital transformation centered on the ServiceNow platform. Responsibilities include developing and executing the enterprise change strategy and operating model to drive adoption of new digital workflows and modern service management capabilities across multiple business units. Work involves partnering with executive leadership, technology teams, and operational stakeholders to align people, processes, and technology throughout the transformation lifecycle, beginning with a minimally viable product. Oversight is provided for stakeholder engagement, communications, training, and adoption initiatives to ensure successful deployment of the platform and sustained business value. Scalable change frameworks are established to enhance operational transparency, service delivery, and enterprise digital maturity.

Education

• Cornell University

  Change Leadership Certification

• Walden University

  Doctoral Level course in Adult Education Learning Theory

• University of North Texas

  MA in Technical Writing, minor in Computer Education & Cognitive Systems

• The University of Texas at Austin

  BA, English with Honors

Skills

• Learning Management
• Leadership Development
• Proposal Writing
• Visio
• Newsletters
• Energy
• Word
• Virtual Classroom Producing
• Project Management
• Robohelp
• Job Aids
• Instructor-Led Training
• Grant Writing
• Leadership
• Supervisory Skills
• Oil & Gas
• Content Development
• Excel
• Public Speaking
• Adobe Acrobat
• Esl
• Organizational Change Management
• Outlook
• Needs Analysis
• Curriculum Development
• Teaching
• Documentation
• Content Management
• Editing
• Technical Training
• Adult Education
• Instructional Design
• Software Documentation
• Social Media
• Blended Learning
• Instructional Writing
• Blogging
• Distance Learning
• Technical Documentation
• Management