Suzanne Quinn
Building Customer Support Experience Solutions on AWS Connect and Salesforce
- Role
- Alliance and Customer Experience Director at rockITdata
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Alliance and Customer Experience Director
May 2021 — Present · Charlotte, NC, US
Liquid expectations are the fuel for our customer first approach to CRM and the support experience solutions we build. Leveraging the combined Salesforce and AWS platforms, along with AI, Bots and ML we create an “omni-support universe\". In that universe, true omni channel engagement and customer driven self-help solutions co-exist in a \"pay as you go model\" to dramatically increase call deflection and save money, while delighting customers in the process.
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