Suzanne Parham

About Suzanne Parham

Workforce Tech Sr. Product and Project Manager in Atlanta/Remote with 8+ years delivering B2B SaaS and B2C digital products. Proven at guiding cross-functional teams through agile transformation, data-driven strategy, and AI-powered innovation.Expert in managing products from concept to optimization, with deep experience in stakeholder alignment, risk management, and customer-centric development. Skilled in coordinating vendors, ensuring compliance, and communicating across technical and executive audiences.Successfully launched a two-sided gig marketplace with embedded Instant Pay, improving fill rates and generating $45M+ in new revenue. Delivered national-scale rollouts across 450+ sites, driven by user research and high-impact UI/UX enhancements.Certified Scrum Product Owner with recent focus on applying LLMs, chatbot automation, and generative AI to improve user engagement and streamline business workflows.

Experience

1. Project Management Consultant

   Shiftboard, A Ukg Company

   Apr 2025 — Present · Atlanta, GA, US

   Strategic Product Development & Innovation:Led usage discovery and training sessions for all active sites to document current scheduling requirements, perceived challenges, and benefits of Shiftboard. Assess and document each site’s comfort with Flex Pools while demonstrating solutions to address identified challenges. Build support documentation and media on Shiftboard Best Practices, Absenteeism/Attendance, Flex Pool Setup, and other topics to boost adoption.Business Growth & Performance Optimization:Determine key actions needed to increase Shiftboard usage based on session findings. Enhance adoption by tailoring strategies to each site’s specific needs and performance level.Stakeholder Collaboration & Leadership:Provide general day-to-day support for Randstad\'s Inhouse sites using the Shiftboard platform. Ensure ongoing communication and resource availability to maintain smooth operations and client satisfaction.

Education

• The University of Georgia

  BS

• George Walton High School

  Diploma

Skills

• Team Leadership
• Human Resources
• Personnel Management
• Vendor Relations
• Business Analysis
• Hiring
• Applicant Tracking Systems
• Strategy
• Workforce Planning
• Customer Relationship Management (Crm)
• Technology Implementations
• Training
• Recruitment/Retention
• Onboarding
• Taleo
• Budget Management
• Human Capital Management
• Government Compliance
• Project Management
• Management
• Team Building
• Sourcing
• Vendor Management
• Temporary Placement
• Technical Recruiting
• Consulting
• Recruiting
• Peoplesoft
• Hris
• Leadership
• Employee Relations
• System Administration
• HR Consulting
• Product Management
• Performance Management
• Project Implementation
• Talent Management
• Interviewing
• Talent Acquisition
• Temporary Staffing