Suzanne Olson

About Suzanne Olson

Customer success is all that matters, and I respect the responsibility to proactively work with customers to meet the value in their investments. Implement, adopt, operationalize - that’s the work! I am a connector and builder with a successful record of creating programs that make a difference. My experience with B2B SaaS companies in start-up and hyper-growth phases scaling with strategic customer journeys and partner infrastructure. People, tools, data, and processes all go into the mix to meet our goals. I love to dig into process review and improvement,\'poking holes\' in things in a kind manner, data-driven decisioning and pushing teams to do the very best possible.Peers and team members know that I show up ready to work as a collaborative, creative and energetic leader, dedicated to building scalable customer-centric business models. We need to be assertive with decisions, patient with incremental improvement and practice ongoing measurement to meet performance objectives. I’m as passionate about satisfied, renewing customers as I am about flourishing teams. My background includes teaching, coaching, project management and program management, as well as executive leadership experience.Notable programs and projects- Customer Journey development with cross-functional teams- Customer Onboarding Program- Customer Relationship Management platform, Gainsight with Renewal Center- Risk Management Protocol- Customer Use Case Program- Product Implementation Security Index- In-product customer surveys- Live customer and partner webinars and interactive expert sessions- Global SMB Adoption Program - Partner Success Program- Value Realization PlanWhen I\'m not working, you\'ll find me on a bike - mostly mountain, followed by gravel and road. I am an abstract painter, in love with New York School abstract expressionists who broke out after WWII. Check out my work on Instagram: sjorunner. Running, yoga, family too!

Experience

1. Executive Coach Chief of Staff

   Hillary Wicht, Inc

   Mar 2025 — Present

   Working with people to achieve their full potential through executive coaching and team training services.

Education

• Washington State University

  BA, Secondary Education, Social Studies

Skills

• Professional Services Delivery
• Business Development
• Content Development
• Budgets
• Project Management
• Vendor Management
• Escalation Management
• Start-Ups
• Cross-Functional Team Leadership
• Content Strategy
• Strategic Partnerships
• Problem Solving
• Business Planning
• Program Management
• Planning
• Sharepoint
• Training
• Vendor Contracts
• New Business Development
• Employee Training
• Team Leadership
• Internal Communications
• Business Strategy
• Coaching
• Sales
• Customer Relations
• Team Management
• Sales Strategy
• Content Management
• Account Management
• Strategy
• Change Management
• Marketing
• Customer Relationship Management (Crm)
• Leadership
• Account Sales Strategies
• Sales Operations
• Professional Services
• Scoping
• Customer Service