Suzanne Higby

About Suzanne Higby

Empathic, amiable, creative, approachable, organized, driven, coachable, lifelong learner and service-oriented leader who thrives best when helping others to progress and succeed in their careers as well. Experienced as a team leader, trainer, mentor, client success manager, top performer, process improvement advocate, and exceptional customer service experience provider in the industries of Financial Services, IT Services (SaaS offerings for large global Professional Services firms), Retail and Consumer Goods. Consistent track record of building and growing strategic relationships with C-level executives, Global Portfolio Leaders, Analyst Relations, Consultants, Sales, Operations, Marketing, Researchers, and ensuring clients are receiving value from their purchases. Recent work has been helping small business owners with operational strategies, market sales and advertising, email marketing campaigns, product development, delivery fulfillment, and sales team training at Flying Eagle Kombucha. Passionate about driving continuous improvement in all areas of business including products, customer service, sales and delivery, training, process improvement, marketing and communications, and ready to get to work:)

Experience

1. Flying Eagle Kombucha

   Jan 2021 — Present · Fort Myers, FL, US

   Sales and Product Delivery; Product Development, Training, Quality Control, and business operations management; Working directly with the founders Maddy and Thomas, in any function required to ensure FEK’s mission and growth are supported, including farmers market event sales and event management, improving organizational and operational efficiencies, developing process guides, training materials and training new hires, designing market and event promotional materials, managing taproom operations, and collaborating with founders on creating new product recipes.

Education

• Spring Hill College

  Bachelor of Arts (BA), Philosophy | Philosophy of Science

  2002 — 2006