Suzanne Haggerty
Customer Engagement/Communications Strategist
- Role
- Director, Syndicated Research Energy Industry at Escalent
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Suzanne Haggerty
I am an experienced researcher, writer and editor focused on customer engagement. I work…
Experience
Director, Syndicated Research Energy Industry
Aug 2022 — Present · Chicago, IL, US
In my current role, I oversee residential and business customer trust and engagement benchmark studies for the utility industry and manage relationships with key clients, including large, multi-territory investor-owned utilities, midsize municipal utilities, and regional energy retailers. I also dissect industry data to identify actionable insights for subscribers, which I share during virtual and in-person discussions with utility executives and customer insights, customer service, and marketing/communication teams.
Education
University of Alabama in Huntsville
Master of Arts
The University of Southern Mississippi
Bachelor of Arts
University of Alabama in Huntsville
Graduate Certificate
Skills
- News Writing
- Blogging
- Research
- Interviews
- Creative Writing
- Strategic Communications
- Sharepoint
- Ap Style
- Salesforce.com
- Copywriting
- Journalism
- Publications
- Content Marketing
- Adobe Acrobat
- White Papers
- Event Management
- Publishing
- Event Planning
- Newspapers
- Dreamweaver
- Employee Training
- Social Media
- Newspaper
- Editorial
- Newsletters
- Content Management
- Proposal Writing
- Indesign
- Webex
- Press Releases
- Microsoft Office
- Instructional Manuals
- Storytelling
- Newspaper Design
- Newspaper Writing
- Copy Editing
- Instruction Manuals
- Desktop Publishing
- Photography
- Editing
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