Suzanne Fu
Manager, Partnerships @Points A Plusgrade Company
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WORK HISTORY
Manager, Partnerships @Points A Plusgrade Company
Toronto, ON, CA
Led high-impact airline partnership program aligning with business goals and federal regulations. Implemented data-driven marketing campaigns achieving 208% YoY growth in 2024.Drove cross-functional collaboration strengthening partnership ecosystem. Conducted vendor reviews identifying revenue growth opportunities through data-backed insights and milestone tracking. Created detailed analytical reports supporting executive decision-making.Optimized processes across 5 vendors, reducing response times and improving system integration. Led efficiency initiatives decreasing costs while enhancing customer satisfaction. Collaborated with technical teams to resolve critical challenges and improve system reliability. Established comprehensive documentation ensuring operational excellence.
EDUCATION
Ryerson University
Business Administration and Management, General
George Brown College
Bachelor of Applied Business, Hospitality Administration/Management
SKILLS
ABOUT SUZANNE FU
I am an experienced Customer Success Manager with a focus in Project Management, that\'s currently deep in the weeds of Customer Success Operations. However, I do enjoy conceptualizing strategies and turning them into reality by engaging in and leading special projects within the organization; while still performing my daily duties as a CSM. These projects include but are not limited to change management, data analysis, platform migration, creating process framework for cross-departmental functions. My growth as a CSM has enabled me to continue to build and nurture strong client relationships, strategize, consult with best practices in mind as the client\'s trusted partner, and championing through the customer journey with our clients! Being in a SaaS environment has allowed me to be close to what I\'m truly passionate about - the potential and ability to learn from all aspects of the business as it is one whole ecosystem, and I hope to continue my path in the SaaS industry through continued learning as I progress along with this ever-evolving industry
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