Suzanne Elkins

Experience

1. Facility Service Manager

   City Wide Facility Solutions

   Aug 2025 — Present · Charlotte, NC, US

   Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products. Formulate and manage an effective service strategy and schedule tailored to each client.Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessaryEnsure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. Supervise and direct Night Managers; ensure the client\'s strategy is executed and all services are performed correctly.Ensure adequate (internal and external) staffing needs to service clients.

Education

• Ball State University

  Bachelor's degree, Public Relations/Marketing/Communications

  2017 — 2021