Suzanne Silcock
Head of Revenue Operations @NHS Shared Business Services
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WORK HISTORY
Head of Revenue Operations @NHS Shared Business Services
Focused on operational excellence, transparency, and disciplined forecasting, I provide clear performance tracking and strategic business updates. I integrate governance, Ai, data intelligence, and commercial enablement into a unified operating model.I lead on the optimisation and transformation of our supplier and audit process to platforms. Build accurate data and modelling and mapping using Ai, drive the use of data insights to improve visibility, reduce risk exposure, and strengthen forecast accuracy.Proud to not only deliver but manage our Customer Framework Agreement Portal (CFAP) to enhance Customer user experience and drive 24/7 access to our Frameworks. Also ensuring a real time data-driven client engagement
EDUCATION
NG Bailey
Level 5 Diploma leadership and management
Duncanrig Secondary School
English, Maths, German, Biology, Chemistry, Geography, Office Studies
ABOUT SUZANNE SILCOCK
Commercially focused and analytically driven leader with a strong track record in governance, process excellence, and standardisation. I bring broad, cross-functional experience across eP2P, Procurement, Frameworks, Systems, Supply Chain, Sourcing, Revenue generation and operational transformation, primarily within the construction and public sector.My career spans complex, regulated environments including engineering, rail, IT services, health, digital and facilities management, where I have led change, driven continuous improvement, and partnered closely with senior stakeholders to deliver strategic outcomes. I am passionate about building capability, embedding sustainable processes, and enabling organisations to embrace change through automation and Ai while remaining firmly aligned to strategic objectives.
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