Suzanne Sellers

Expert Save Team @Verizon Connect

Helped develop the Expert Save Team including the EST Playbook, talk tracks / email templates, and tracking metrics Proactively review and work accounts that are predicted to churn to save the business, then document any system / process rated issues in a Root Cause Analysis Document Created 37 At Risk CTAs; Won 23 of the 37, winning 761 units with $20,368 in MRR Composed 11 Root Cause Analysis write ups for Expert Save accounts for review Contributed to the success of multiple projects; 4G Reactivation Project (Team reactivated over 342 contract opportunities, 2022 Save A Thon (Team scrubbed over 400 accounts / worked SLACK channels), Back to Basics Training (10 Power Points / Recordings), and Domestic Connect Disputes (touched over 200 accounts) Designated point of contact for the team