Suzanne Schlemmer
IT Client Advocate Manager BCBSA
- Role
- IT Client Advocate Manager Bcbsa at Blue Cross Blue Shield Association
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Suzanne Schlemmer
Customer-focused management professional with 15+ years of experience driving multiple…
Experience
IT Client Advocate Manager Bcbsa
Blue Cross Blue Shield Association
May 2022 — Present · Chicago, IL, US
BLUE CROSS BLUE SHIELD ASSOCIATION • Chicago, IL • May 2022 to Present TALTEAM | IT CLIENT ADVOCATE FOR END USER SERVICES Liaison between IT End User Technology Services and BCBSA Business End Users. Own client relationships and serve as a single point of contact for the 6 Business units at BCBSA. Developed and maintain relationships with department IT Advocates. Facilitate monthly engagement meetings with IT Advocates and review monthly Service Now metrics with each department. Organize the End User Customer Satisfaction Survey and report the data and feedback to the End User Services team for resolution. • Translate End User Business requirements and feedback into effective IT Solutions and effectively deploy these solutions.• Share service improvement plans, projects initiatives, and action item updates with my Business Advocates.• Collaborate with support teams to identify service trends, risks, or opportunities for service improvements.• Ability to identify gaps and areas that need improvement.• Measure progress of services improvement efforts.• Ability to effectively communicate with both technical and non-technical individuals.IT Customer Satisfaction Survey - Rollout quarterly survey and present survey results to management and leadership. IT Orientation - Rollout new IT Orientation meetings to help new employees with their IT onboarding set-up.
Education
University of Denver
BSBA, General Business
University of Pittsburgh (Host) - Semester at Sea - Sailed around the world visiting 12 countries
International Business
Loyola University, Chicago, IL
Advanced Mini-MBA Certificate Program, Executive Management
2009 — 2009
Skills
- Marketing
- Sales
- Online Advertising
- Account Management
- Training
- Marketing Communications
- Direct Marketing
- Strategy
- Networking
- Email Marketing
- Event Management
- Strategic Planning
- Management
- Fundraising
- Crm
- Budgets
- Project Management
- Salesforce.com
- Sales Operations
- Customer Retention
- Customer Service
- Event Planning
- Program Management
- Social Media
- Microsoft Excel
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