Suzanne Powell

About Suzanne Powell

With 28 years of comprehensive experience in both domestic and international financial services, I am a seasoned senior executive specializing in Operations, Automation, Emerging Technologies, IT, and Consulting. Currently serving as the Chair of the Radian GenAI Steering Committee, I possess in-depth knowledge of various automation technologies, including Generative AI, Robotic Process Automation (RPA) and Large Language Models (LLM), which I leverage to spearhead process improvements and transformative initiatives. My background encompasses leadership positions across IT, Financial Services, Mortgage Origination, and Servicing sectors, where I\'ve managed substantial teams and budgets. Recognized as a trusted advisor and a sales influencer, I am well-versed in process transformation and enhancing customer experiences, driven by my fervor for digital innovation. My strategic yet hands-on approach has consistently yielded enhanced financial and operational performance, and I am dedicated to continuously exploring innovative methods to champion change and elevate efficiency.Specialties: Generative AI, GenAI, Machine Learning, Large Language Models, Robotics, RPA, Cognitive, Big Data, Analytics, Blockchain, Transformation, Strategic Initiatives, Financial Services, IT & Management Consulting, New Product Design & Implementation, Merger Integration, Business Development/Sales, Call Center Management, Mortgage Servicing, Default Servicing, Mortgage Origination/Fulfillment, Compliance/Risk, Mobile Design, IX, Digital, Change Management, Business Process Re-engineering, Imaging, Workflow, P&L Responsibility, Project Management, Business Process Outsourcing, Packaged Software Implementation, Six Sigma \"Green Belt\", Customer Experience/Satisfaction, Training & Development, Business Strategy, Enterprise Software

Experience

1. Chief Operating Officer

   LERETA, LLC

   Mar 2026 — Present

Education

• Queens University of Charlotte

  MBA, Business

  2007 — 2008

• Queens University of Charlotte

  Executive MBA, Business Administration and Management, General

• Campbell University

  BA, Mass Communications

  1989 — 1993

Skills

• Project Management
• Team Leadership
• Business Analysis
• Six Sigma
• Change Management
• Strategy
• Requirements Analysis
• Bpo
• Management
• Business Process
• Business Development
• Start-Ups
• Analysis
• Leadership
• Business Process Re-Engineering
• Vendor Management
• Quality Assurance
• Process Improvement
• Strategic Planning
• Testing
• Software Documentation
• Sdlc
• Management Consulting
• Budgets
• Risk Management
• Agile Methodologies
• Outsourcing
• Business Transformation
• Pmo
• Solution Architecture
• Business Process Improvement
• Operations Management
• Financial Services
• IT Strategy
• Business Intelligence
• Consulting
• Program Management
• Call Centers
• Crm
• Professional Services