Suzanne Johnson
SAP Sr. Customer Success Manager/Executive
- Role
- Sr Customer Success Executive Team Lead at SAP
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Suzanne Johnson
Customer champion and advocate for strategic Fortune 100+ companies. Customer success executive/SAP Cloud software executive, with extensive experience in Customer Success, Software as a Service (SAAS) cloud software, sales, pre-sales and consulting services. Excellent C-level customer and partner relationship management skills. Sell and manage $6M+ portfolio.Alliance and channel recruiter/ manager with a successful portfolio of channel and alliance partners. Experience recruiting, training and managing SAP channel VAR\'s, SI\'s, etc in the SAP Cloud ERP sales and consulting practices space, as well as Amazon Web Services Infrastructure as a Service (IaaS).PMP certified IT Project Manager with many years setting up successful and profitable software consulting practices with software publisher and VARs. Experience training and managing successful software consultants and project managers.Experience managing software/hardware selection and implementation projects, as well as managing consulting teams and offshore development teams with ERP packages including SAP Cloud, Microsoft Dynamics NAV, JD Edwards World, JD Edwards One World, PeopleSoft, and Oracle.
Experience
Sr Customer Success Executive Team Lead
Mar 2019 — Present · Austin, TX, US
Executive level strategic customer success manager. Ensure positive strategic customer relationships with portfolio of $5M+. Ensure excellent relationship with SAP, ensure software license consumption, software adoption, renewals, escalate support issues when needed. Engage with customers quarterly for business reviews, evaluating customer KPI’s along with application usage. Ensure customer success and adoption resulting in customer consumption, satisfaction, and renewals.
Education
Onondaga Community College
Associates of Applied Science, Computer Software Engineering/Business Management
1983 — 1985
Syracuse University
Bachelors of Science, MIS
1986 — 1989
Syracuse University
Management Information Systems, General
Florida Gulf Coast University
Bachelor of Science (B.S.), Management Information Systems, General
2002 — 2003
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