Suzanne Major
- Role
- Customer Service Lead at BIC
- Location
- Beacon Falls, CT, US
- LinkedIn followers
- 500 followers
About Suzanne Major
I’m a Supply Chain and Marketing Manager who thrives on turning challenges into…
Experience
Customer Service Lead
Mar 2021 — Present
Ensure that all incoming orders are managed to achieve the desired excellent customer relationship. • Analyze performance metrics, identifies opportunities for improvement and implements solutions. • Build internal, cross-functional relationships to promote customer collaboration and transparency. • Partner and collaborates with various departments to ensure timely shipments and meet customer’s requirements. • Manage critical stock issues, shipping conflicts, special requests from…
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