Suzanne MacLennan

About Suzanne MacLennan

Global real estate executive, delivering solutions and services enabling achievement of strategic and tactical objectives. Leading a team managing lease administration services delivery to more than 375 clients through digitally- enabled processes that leverage JLL’s global scale and specialist talent to optimize the performance of dedicated account teams and variable resources. Global Lease Administration Operations ensures clients experience consistently high quality and cost-effective services and products that help them deliver unique value to their enterprises by providing real time access and visibility into real estate portfolio details, obligations, and negotiated options. Over 30 years of experience in commerical real estate, supporting users and occupiers from a 3rd party manager perspective. My focus has been providing shared services (accounting, lease administration and portfolio management services and analytics) to internal and external customers to deliver customized solutions to meet a client\'s needs and in ensuring optimal internal controls environments. Specialties: creative solutioning, product development, Productivity improvements, margin improvements, SOC1 internal control environments,Business controls, process improvements, user manuals, professional training, team development, benchmark analysis

Experience

1. Head of Leveraged Delivery, Work Dynamics

   JLL

   Oct 2022 — Present

   As Work Dynamics’ Head of Leveraged Delivery, responsible for managing, optimizing and expanding our global range of leveraged services, i.e, technology-enabled services that are delivered remotely from the client buildings we manage. Bringing together Lease Administration, Occupancy Planning, and Transaction Management teams to target new scope, provide support to Accounts and Products, and manage the interface with our business partners.

Education

• University of Michigan

  Bachelor of Arts