Suzanne Loureiro
Technicienne, Services Et Gestion Des Espaces @La Caisse (Caisse de dépôt et placement du Québec)
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WORK HISTORY
Technicienne, Services Et Gestion Des Espaces @La Caisse (Caisse de dépôt et placement du Québec)
Montreal, QC, CA
Effectuer la gestion de toutes les demandes de service (courriels, formulaires, via Teams et téléphoniques);• Évaluer la nature de la demande, établir l’urgence et identifier la solution applicable;• Diriger les demandes de services vers les ressources appropriées dans les délais requis;• Travailler en collaboration avec d’autres équipes dans le but d’assurer un service intégré;• Informer et diriger les usagers et, si nécessaire, remplir les formulaires;• Effectuer un suivi rapproché des demandes avec les différentes parties;• Faire la gestion des réservations de salles et assister les utilisateurs;• Reconnaitre les urgences et demandes spéciales;• Participer à l’élaboration et mise à jour des politiques et procédures de l’équipe;• Supporter l’équipe en effectuant diverses tâches administratives au besoin.
EDUCATION
Université de Montréal
Certificate document management, Archives/Archival Administration
Cégep Marie-Victorin
DEC, Social Sciences
Université de Montréal
Certificat de santé et sécurité du travail
SKILLS
ABOUT SUZANNE LOUREIRO
MY EXPERIENCE Workplace specialist with 17+ years of experience in facilities administration, operations, security and maintenance. I support the company to always be the \"Best Place to Work\" with my team. I do this by supporting the leadership with the projects, events and introduce new technology in the Facilities environment with high success in implementation and return of investment. MY MISSION I want to work as an administrative/coordinator/technician assistant to drive projects, plan events, manage documents, oversee the maintenance and operation of the office and oversee the SharePoint sites with a dynamic team to be successful.LANGUAGES Fluent in French, English, Portuguese and I can communicate in Spanish. INDUSTRY EXPERTISE Project Operation Management | Documentation management | Event Planning | Space PlanningSKILLS Customer Service | Leadership | Communication | Problem solving | Analytical Skills | Team work TECHNICAL Power Point | Word | Excel | Outlook | SharePoint | Workday | Lenel | Service Now QUICK VIEW PROJECTS IMPLEMENTED TECHNOLOGY Implement Traction guest, Robin, Digital Boards, Vergesense sensors, Envoy for the Montreal Office DOCUMENTATION MANAGEMENT SharePoint Architecture for the department by location & archives COMMUNICATION Implemented the procedures to create SharePoint sites for each location; AMER LATAM EMEA TEAM TRAINING Create all the content on My Learning and Degree with documentation and videos for the department EVENTS Planned activities for employees (Tire Change, Bike tune-up, Happy Hour, Food Drive, Painting Workshop, Ceramic, Cleaning Canal, Helping Hands, Interns & new employees onboarding, Tours office etc.) MY MOTTOConnect, learn and support I’d love to connect with you! Suzanne s••••••••@gmail.com
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