Suzanne Laurie
Servicenow Release & Environment Manager @NatWest Group
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WORK HISTORY
Servicenow Release & Environment Manager @NatWest Group
Edinburgh, GB
Working in partnership with multiple Projects/Scrum teams, to plan and deploy Agile code release to continuously develop and enhance business solutions, through utilising the capabilities of the ServiceNow Platform- Responsible for the platform upgrade planning, testing co-ordination, stakeholder engagement and governance requirements to ensure a seamless transition to the latest version of the ServiceNow Platform offering (twice yearly)- Management of ServiceNow instances: clone and patch scheduling, storage and license utilisation and platform health checks- Responsible for project and developer system access, instance support and defect resolution in partnership with the Platform Technical Support Team and ServiceNow partners- Ownership for ServiceNow Agile 2.0 governance and support requirements to ensure a seamless story development and release cycle for all Scrum teams- Working in collaboration with ServiceNow partners to identify and deliver new product offerings and enhanced learning opportunities to scrum teams and end users.
EDUCATION
QA Edinburgh
Project Management
The Open University
Postgraduate Diploma, Performance and Change Management
SKILLS
ABOUT SUZANNE LAURIE
PRINCE2 Practitioner & qualified PSM1 Scrum Master/ SAFe 6 Scrum Master. A successful, highly motivated business change/ implementation professional. A team player, who thrives on new challenges and projects, demonstrates tenacity and strong preference for action in challenging business environments. Plays to key strengths of data gathering, prioritising, planning and implementing Technology and Business changes by adopting a professional, focused and structured approach in order to deliver idea to value for our customers and business partners. Recently managed the successful delivery of a multi-million pound ServiceNow implementation, in partnership with 3rd party ServiceNow Professional Services Ltd. A range of highly transferable management skills and experience gained in areas such as, people management, the provision of customer service excellence, marketing propositions, project management and business operations. Overall aim to utilise skills and experience to identify process/product improvements to deliver efficient and effective solutions, aligned to the strategic aims of the organisation.Over sixteen years experience within Financial Services, successfully implementing and managing a range of projects across various functions. Experience gained in Commercial Banking, Corporate Pensions and AML Change Function.
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