Suzanne Hejjaoui
Senior Strategy Manager @Gorillas
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WORK HISTORY
Senior Strategy Manager @Gorillas
Paris, FR
Frichti acquisition: Managed the merger of store operations, incl. timeline, processes & financial implications • Store profitability: Developed individual stores’ P&L tracking, & increased the profitability of 3 stores by 25 p.p. • Process development: Designed >30 processes across Operations & HR, incl. store peak management, & disciplinary • Training : Rolled-out multiple trainings across the firm, incl. slide design, process implementation & leadership
EDUCATION
American University of Beirut
Bachelor of Arts (BA), Economics, 4.0/4.0
Lycée Franco-Libanais Verdun
French Baccalaureate, Mathematics & Lebanese Baccalaureate, Life Science, 18.23/20
American University of Beirut
Bachelor of Science (BS), Applied Mathematics, 4.0/4.0
McGill University
Economics, 4.0/4.0
ABOUT SUZANNE HEJJAOUI
More than 5 years of experience in global top tier strategy consulting firm and in high-growth start-up. Industry expertise in retail/FMCG, e-commerce & the public sector. Primary focus on customer strategy, training/capability-building & organizational transformation; leading teams of up to 5 employees within projects across France & the Middle East. • Passionate, compassionate, inspiring, efficient & results-driven manager excited by driving full potential within team members • Developed multiple strategies based on extensive customer & competition data across retail, e-commerce & the public sector • Led multiple trainings including rolling-out a customer-centric program across 9 countries and onboarding new consultants • Successfully managed an organizational transformation improving office culture & employee satisfaction by 56 pp in 1 year
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