Suzanne Giddens

About Suzanne Giddens

Strategic and results-driven pharmacy executive with deep expertise in sterile compounding, regulatory compliance, and operational excellence across high-volume 503A and 503B facilities. Proven ability to drive revenue growth, implement scalable systems, and lead cross-functional teams through complex challenges. Clinical-minded leader with a keen business acumen, known for translating organizational vision into actionable strategies that enhance quality, efficiency, and patient safety. Combines a disciplined, systems-based approach with hands-on leadership, fostering high-performing cultures that are collaborative, compliant, and committed to continuous improvement. Energetic and adaptable, with a strong track record of aligning teams, advancing innovation, and delivering measurable results in highly regulated environments.

Experience

1. Director of Operations

   Low T Center

   Jun 2020 — Present · Nashville, TN, US

   Facilitate and supervise clinic operations in different regions, and lead and train team members. Implement hiring and retention guidelines, training, supervision, business planning and execution, time management, collections, accounting practices, and technology adoption. Develop advancement guidelines and opportunities for front-line personnel and support staff.Lead most profitable multi-unit market locations thru enterprise changes and development• Launched proprietary process for medical products• Maintaining volume and growth + product launch during Novel Covid-19 Pandemic• Managing P & Ls to meet targeted goals Diagnosed, reported, and eliminated company-wide information and process errors• Transformed company operations using training and proprietary technology• Introduced operational metrics and goals • Streamlined onboarding programs and decreased multi-lateral employee turnoverTrained Regional Managers to oversee and operate 53 locations, and optimized employee workflow• Aligned content and training to meet directives of C-Level• Integrated new technology and associates training program to improve customer service• Strengthened training, guidance, and evaluation of employees

Education

• Florida State University

  Bachelor of Science (B.S.), Criminology

  2005 — 2008

• The University of Arizona Global Campus

  Master of Business Administration (MBA), Organizational Leadership

  2012 — 2013

• The University of Arizona Global Campus

  Bachelor of Arts (BA), Business Administration, Management and Operations

  2011 — 2012

• Pensacola State College

  Associate of Arts (A.A.), General Studies

  2003 — 2005

Skills

• Marketing
• Budgets
• Business Operations
• Train Staff
• Budget Process
• Recruiting
• Data Analysis
• Leadership
• Interviews
• Data Entry
• Payroll
• Analysis
• Microsoft Excel
• Policy
• Auditing
• Program Management
• Process Scheduler
• Time Management
• Quality Assurance
• Team Building
• Management
• Performance Management
• Accounting
• Research
• Administration
• Insurance
• Communication
• Financial Analysis
• Conflict Resolution
• Invoicing
• Coaching
• Access
• Software Documentation
• Interviewing
• Customer Service
• Customer Satisfaction
• Training