Suzanne Frueh
Senior Director, Services Leader at Salesforce
- Role
- Senior Director, Services Leader at Salesforce
- Location
- Asheville, US
- LinkedIn followers
- 500 followers
About Suzanne Frueh
PROJECT, PROGRAM & PORTFOLIO MANAGEMENT Strategic Leader with clear vision and…
Experience
Senior Director, Services Leader
Feb 2020 — Present
Oversee a high-performing remote team successfully selling and delivering $100M of professional services to our customers as part of a highly matrixed, cross-functional team in close partnership and collaboration with Sales.Establish and continuously scale best practice implementations to support exceptional client satisfaction outcomes and pre-emptively identify and resolve potential conflicts and challenges to reduce escalations.Accountable for the successful delivery of highly visible engagements and services offerings including governance, quality assurance and oversight of all projects in the professional services portfolio. Responsible for achieving strategic and financial targets including professional services revenue, team utilization, customer satisfaction, customer business value, team development, employee engagement, operational innovation and excellence.Develop and up-skill high-performing and loyal teams by setting transparent targets, facilitating training and development, motivating and coaching others, driving urgency and results using a clear vision and strategy. Create processes and approaches focused on solutions-oriented delivery derived from expertise, data and forecast analysis.
Education
Roosevelt University
Master's
Eastern Illinois University
BA
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