Suzanne Errecart
- Role
- Manager, Supplier Partnerships at Apple
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
Experience
Manager, Supplier Partnerships
Jan 2015 — Present
Created & led a systematic operation plan for Apple to scale to 300+ Retail Stores in around the world. Defined and evangelized the metrics that would help deliver the Apple grade customer experience in stores Established the operational rigor, monthly reporting, and metrics for vendors throughout the world Managed service provider performance for all Retail Stores worldwide Collaborating with our internal cross-functional teams to cultivate world-class service providers and foster innovative solutions that enable operational excellence Lead the identification, on-boarding, and training programs for service providers and suppliers who can perform retail store maintenance, existing store projects, special projects, and retail wide rollouts in existing and expansion regions Establish and analyze data for monitoring key performance indicators for global service providers. Action on trends to improve overall performance and service quality. Implement a 360-degree Worldwide supplier business review process based on overall service provider and supplier spend and criticality to supply chain to manage continuous improvement of Service Providers worldwide to help build customer relationships, set expectations, provide feedback for customer success Define and negotiate contracts for service provider and supplier Contract Agreements, Scope of Work, and Amendments working cross-functionally with the Corporate Procurement, Legal, and Risk divisions of Apple Provider Full Life Cycle vendor Management and relationship management worldwide – working cross-functionally across Apple to manage the Service provider Lifecycle, which includes developing and implementing initiatives to support in Apple’s values Provide efficient communications to cross functional teams, employees and service providers to increase productivity while minimizing disruption
Skills
- Shopping Centers
- Tenant
- Budgeting
- Real Estate
- Management
- Landlord
- Contract Negotiation
- Construction Management
- Negotiation
- Property Management
- Budgets
- Working with Tenants
- Tenant Improvement
- Lease Administration
- Real Estate Development
- Leases
- Landlords
- Process Scheduler
- Location Intelligence
- Lease Negotiations
- Corporate Real Estate
- Real Estate Economics
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