Suzanne Combs-Brown Leadership
Director of New Business Underwriting Operations @Mutual of Omaha
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WORK HISTORY
Director of New Business Underwriting Operations @Mutual of Omaha
Omaha, NE, US
I provide strategic leadership for new business underwriting and service center operations, with a focus on building strong leaders, scalable processes, and sustainable growth. My role centers on setting direction, aligning teams to enterprise priorities, and creating clarity in complex, fast-moving environments.I am deeply committed to leadership development and coaching, partnering with leaders and teams to strengthen decision-making, accountability, and confidence. By developing people and empowering leaders at all levels, I help drive operational excellence, thoughtful risk management, and consistently strong customer and advisor experiences.What I focus on:• Enterprise strategy and operational leadership• Developing and coaching high-impact leaders• Aligning people, process, and performance• Driving continuous improvement through clarity and accountability• Leading through influence, trust, and collaboration
EDUCATION
Bellevue University
Masters of Arts in Leadership, Leadership
Bellevue University
Bachelor of Arts Degree, Business Administration
ABOUT SUZANNE COMBS-BROWN LEADERSHIP
I’ve spent more than two decades leading teams where the stakes are high, the pace is fast, and decisions matter, Fintech, digital commerce, and now insurance. Across every chapter, one truth has stayed constant: growth without clarity burns people out, and performance without purpose isn’t sustainable.My leadership foundation was built during 23 years at PayPal and Venmo, where I led operations and coaching and development teams in consumer, risk, and merchant operations through scale, innovation, and constant change. Working at the intersection of regulation, technology, and human behavior taught me how to balance speed with sound judgment, and how to lead people through uncertainty without losing trust.Today, I serve as Director of New Business & Underwriting at Mutual of Omaha, leading teams responsible for operational excellence, risk integrity, and scalable growth. My focus is not just on what we deliver, but how we lead, building systems and cultures that support self awareness, accountability, resilience, and long-term impact.Alongside my corporate role, I’m the Founder of Kairos Culture Coaching & Consulting, where I coach leaders, especially women in seasons of growth, transition, or fatigue, to lead with confidence, clarity, and courage. As a speaker, author, and certified leadership coach, I bring a practitioner’s lens to leadership development, rooted in lived executive experience rather than theory.I believe leadership today requires more than titles and tactics. It requires self-awareness, alignment, and the courage to lead well when the path isn’t clear. That’s the work I do, inside organizations and alongside leaders, helping people rise to the moments that matter most.CONTACT ME AT: s••••••@suzannecombsbrown.comWebsite:
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