Suzannah Kennedy

Account Manager @Kortext

Bournemouth, GB

Kortext is the UK’s largest personal learning platform and supplier of digital textbooks.Delivering excellence in service, working with customers to understand and support requirements, with a strong focus on the user experience and engagement with the platform, to maximise the benefits from its features, and enhance the teaching and learning experience.Demonstrating platform benefits and features to all levels of customer.Identifying opportunities and communicating customer feedback/concerns to internal teams to support development of the platform.Identifying, highlighting and escalating issues for resolution and working persistently to resolve.Managing projects with internal teams to support customer requirements.Keeping up to speed with changing and developing regulation and policies in higher education to inform knowledge and communication with customers.

Middlesex University

BA Honours, Visual Arts and Art History 2:1