Suzanna Zeitler
Senior Director, Customer Insights @Wiley
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WORK HISTORY
Senior Director, Customer Insights @Wiley
Hoboken, NJ, US
EDUCATION
Washington University in St. Louis
Bachelor of Arts (B.A.)
ABOUT SUZANNA ZEITLER
Insights-driven and goal-focused CX professional experienced in embedding customer focus within an industry undergoing massive transformation. Skilled in tackling key challenges in establishing, evangelizing, and executing programs that amplify the voice of the customer in complex, matrixed organizations. Proven track record of leadership and collaboration, program management, and change management. Skills: Voice of the Customer | Program Management | Communication | CX Technology Tools | Data Integrations | Research Applications | Human Centered Design Techniques | Market Research | Team Leadership | Customer Insights | Product Management | Events Management
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