Suyash Vatsa

About Suyash Vatsa

From managing collections at two of India’s leading banks to brewing dreams in terracotta kulhads, my journey has been anything but conventional.I started my career in banking, working with ICICI and HDFC Bank for five years, gaining valuable experience in leadership, customer relations, and financial management. While I thrived in the corporate world, I always felt a pull toward entrepreneurship and the desire to build something of my own.In 2020, I took a leap of faith and founded Chaayam Tea, a brand born out of my love for tea and a vision to transform tea drinking into a fine art. What started as a humble food truck in Gorakhpur has now grown into four successful outlets, each offering a unique tea experience in eco-friendly terracotta kulhads.My journey as an entrepreneur has been filled with challenges, but it’s the satisfaction of creating something meaningful and connecting with customers that keeps me going. At Chaayam, we emphasize quality, innovation, and sustainability, making every cup of tea a memorable experience.I’m passionate about storytelling, branding, and building communities around shared experiences. As I continue to grow Chaayam, I look forward to collaborating with like-minded individuals and exploring new opportunities.Let’s connect and share ideas – because great things happen over a cup of tea!

Experience

1. Founder & CEO

   Chaayam

   Dec 2020 — Present · Gorakhpur, IN

   Established Chayam Tea in 2020 with a vision to make tea drinking a fine art.Expanded operations to four outlets, including kiosks, a food truck, and a presence in prominent locations.Pioneered the use of eco-friendly terracotta kulhads, offering a unique and sustainable tea experience.Successfully implemented innovative marketing strategies, including viral video campaigns and influencer collaborations.Maintained consistent profitability while navigating challenges in the F&B industry.Focused on quality service, customer satisfaction, and creating a strong brand identity.Previous Position (HDFC Bank):Title: Collection ManagerCompany: HDFC BankLocation: Lucknow, Uttar Pradesh, IndiaDates: November 2019– December 2020Description:Managed collection operations for retail banking products, ensuring timely recovery.Led a team to achieve consistent results in a high-pressure environment.Developed customer engagement strategies to maintain good relationships during recovery processes.Collaborated with cross-functional teams to streamline workflows and improve collection rates-Previous Position (ICICI Bank):Title: Debt Manager EMCTCompany: ICICI BankLocation: BARMER, Rajasthan IndiaDates: February 2016 – October 2019Description:Executed collections strategies for retail products, exceeding performance targets.Monitored portfolio performance and implemented recovery plans for overdue accounts.Built and maintained strong relationships with customers to facilitate smooth recoveries.

Education

• St Joseph's Inter College

  Intermediate, Business/Commerce, General

  2009 — 2011

• Delhi University

  Bachelor of Arts - BA, Economics

  2011 — 2014

• Little Flower School - India

  High School

  2007 — 2009