Suyasha Shukla

About Suyasha Shukla

Results-driven Sales Operations professional with hands-on experience in Salesforce-based…

Experience

1. Sales Operation Admin

   Straive

   Jul 2025 — Present · Chennai, IN

   To Collaborate with Client to secure annual renewal business and provide high level of customer service and support in conjunction with other departments, acting as a liaison between the client and internal teamsMaintain high level of customer retention in conjunction with other internal groupsTo Enhance organization’s reputation by taking ownership for addressing customer requestsTo Create renewal paperwork (contracts and agreements) for RenewalsReview documentation (PO, Contract) for accuracy and consistency prior to submitting paperwork for renewalWork closely with Finance and the Legal Department to ensure that sales orders, agreements, and related documents are created properlyPrepare and provide to sales reps detailed renewal reports that include a summary of the past year product usage, customer feedback/interaction and a renewal risk assessment.Prepare customer renewal presentations for use by the sales rep in customer care and customer renewal meetingsAssist Sales team in closing new and upsell business, including sales order processing, investment summary review, completion of vendor forms, etc.Maintain accurate data and information in SalesForce (CRM) to ensure renewals are forecasted accurately, customer contact information is current, and opportunities are setup correctly for future billings