Suyash Bajpai

About Suyash Bajpai

Incharge of the Hyderabad and Beijing Operation and close collaboration with the Charlotte center to ensure consistencies across the Global Facility Service Center. Primary responsibilities include managing, directing and coordinating the activities and roles of the Sr. Operations Manager, Quality Analysts, Business Analyst,Global Ops. Supervisor and Customer Support Specialists.Earlier work experience includes project advisory from concept to commissioning - involving project structuring, financial modelling,Equity/Debt structuring,preparation of information memorandum, syndication of debt and assistance in para legal documentation and financial closure.Specialties: Financial Structuring of non recourse debt,Mostly in Road & Highway Infrastructure projects.

Experience

1. Global Operations Manager

   CBRE

   May 2015 — Present · Hyderabad, IN

   Act as vendor for Microsoft in Facilities Management - Incharge of the Hyderabad and Beijing Operation and close collaboration with the Charlotte center to ensure consistencies across the Facility Service Center\'s - Primary responsibilities include managing, directing and coordinating the activities and roles of the Sr. Operations Manager, Quality Analysts, Business Analyst,Global Ops. Supervisor and Customer Support Specialists- Provide management support for deployment of strategic initiatives affecting Service Operations particularly at Hyderabad and Beijing centers - Monitor daily operation, and deal with emergencies. Insure the Service Level Agreement (SLA), as well as customer satisfaction- Manage Team Leaders and Global Ops. Supervisors in Hyderabad and Beijing,to ensure smooth daily operations -Actively involved in training and development of Team Leads and Global Supervisors - Coach CSRs (Customer Service Representative) performance and conduct 1 on 1 monthly to provide feedback. Help the staff to improve performance and develop through Quality Assurance Program- Hire and discharge employees, as well as provide new hire training. Manage staffing and Make effort to reduce staff turnover - Act as key contact person with other department or vendors - Monitor soft phone system (8x8), Dynamics 365, and FSC web portal. Report and help to resolve problems through Change Management Process & Report Matrix- Prepare monthly report to monitor call quantity and quality - Recommend and participate in the development of annual budgets and annual strategic planning. Key Achievements - Conceptualized and delivered the Mentorship Program.It is being deployed around the GFSC center\'s at Charlotte,Beijing and Hyderabad. The program acts as a convergence point and develops cultural Intelligence - Transition Manager to Set up the DXC FSC account operations from Scratch to a complete and smooth running business unit.

Education

• International Institute of Information Technology Pune

  Masters

• University of Lucknow

  BMS

Skills

• Business Strategy
• Analysis
• Project Finance
• Financial Analysis
• Financial Statement Analysis
• Business Analysis
• Financial Structuring
• Management
• Finance
• Banking
• Team Management
• Corporate Finance
• Financial Modeling
• Investment Banking
• Syndications