Suvosri G.

About Suvosri G.

Driven by a passion for technology and operational excellence, I am enhancing my skills in Incident Management. I bring a solid understanding of ITIL principles, incident prioritization, and root cause analysis. My goal is to leverage my skills to enhance system reliability and ensure swift resolution of issues. I thrive in collaborative environments and am committed to learning and adapting to new challenges to deliver exceptional results.

Experience

1. Information Technology Associate

   Accenture

   Jul 2025 — Present · Bangalore Urban, IN

   IT support professional currently working in networking fundamentals, incident management, and IT infrastructure.Skilled in configuring and troubleshooting IP addressing, DNS, DHCP, VPNs, and basic firewall setups, ensuring smooth network operations.Proficient in iOS device support including macOS, ios—handling setup, configuration, system optimisation, and Apple ecosystem management (iCloud, Apple ID, apps).Adept at using ITSM tools (ServiceNow) to manage incidents and service requests with precision and professionalism maintaining SLAs understanding the impact, urgency and priority of incidents raised.Main Goal Set (FCR): Strong communication skills with a user-first mindset to be able to deliver empathetic support and maintain clear documentation and email etiquette.

Education

• Central Board of Secondary Education

  AISSE, PCMB

• Central Board of Secondary Education

  AISSCE

• National Institute of Technology Agartala

  Bachelor of Technology - BTech, Industrial and Product Design