Suvidha Shetty
Implementation and Customer Success Manager @Sirrus.Ai
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WORK HISTORY
Implementation and Customer Success Manager @Sirrus.Ai
Mumbai, IN
Created scalable, AI‑powered implementation frameworks that streamlined stabilization and production rollout for client CRM deploymentsGather and document business requirements, create wireframes while collaborating with product and engineering teams for accurate solution delivery and to influence product roadmap prioritiesLead UAT efforts, performing end-to-end scenario testing, regression testing and managing defect trackingDelivered enterprise-wide training session to accelerate user adoption and reduce post-deployment support tickets
EDUCATION
Welingkar Institute of Management
Master's Degree, Operations Management and Supervision
Bhavans College
Bachelor's degree, Information Technology
SKILLS
ABOUT SUVIDHA SHETTY
As an Implementation and Customer Success Manager at Sirrus.ai, I play a pivotal role in driving seamless client onboarding, ensuring adoption of our AI-powered PropTech solutions, and building long-term customer loyalty.With my extensive experience in CRM platforms, customer experience, and digital engagement, I have successfully nurtured strong client relationships, streamlined project implementations, and delivered value-driven outcomes for global brands.Continually pushing the envelope in customer engagement and loyalty, I am dedicated to establishing a comprehensive ecosystem that offers personalized experiences and harnesses AI-driven insights.
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