Suvidha Shetty

About Suvidha Shetty

As an Implementation and Customer Success Manager at Sirrus.ai, I play a pivotal role in driving seamless client onboarding, ensuring adoption of our AI-powered PropTech solutions, and building long-term customer loyalty.With my extensive experience in CRM platforms, customer experience, and digital engagement, I have successfully nurtured strong client relationships, streamlined project implementations, and delivered value-driven outcomes for global brands.Continually pushing the envelope in customer engagement and loyalty, I am dedicated to establishing a comprehensive ecosystem that offers personalized experiences and harnesses AI-driven insights.

Experience

1. Implementation and Customer Success Manager

   Sirrus.Ai

   Nov 2024 — Present · Mumbai, IN

   Created scalable, AI‑powered implementation frameworks that streamlined stabilization and production rollout for client CRM deploymentsGather and document business requirements, create wireframes while collaborating with product and engineering teams for accurate solution delivery and to influence product roadmap prioritiesLead UAT efforts, performing end-to-end scenario testing, regression testing and managing defect trackingDelivered enterprise-wide training session to accelerate user adoption and reduce post-deployment support tickets

Education

• Welingkar Institute of Management

  Master's Degree, Operations Management and Supervision

  2013 — 2014

• Bhavans College

  Bachelor's degree, Information Technology

  2008 — 2010

Skills

• Social Networking
• Marketing Communications
• Microsoft Office
• Sales
• Java
• Customer Service
• Microsoft Excel
• Powerpoint
• Business-to-Business (B2b)
• Windows
• Marketing
• Market Research
• Marketing Strategy
• Event Planning
• Corporate Events
• Teamwork
• Business Development
• Team Management
• Html
• New Business Development
• Communication
• Project Planning
• Project Management
• Analysis
• Event Management
• Social Media
• Microsoft Word
• Team Leadership