Suvam Sikarwar
Second Line Support Analyst @Aureos
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WORK HISTORY
Second Line Support Analyst @Aureos
Sheffield, GB
I provide second line technical support across a hybrid environment, acting as an escalation point for complex incidents and service requests. I manage and troubleshoot issues across Windows 10/11, Microsoft 365, and Entra ID/Azure AD, ensuring timely resolution in line with SLAs. I handle device imaging, deployment, and Intune endpoint compliance, and support users both remotely and on-site. I maintain accurate ticket documentation and contribute to knowledge-base improvements to help reduce repeat incidents.
EDUCATION
Delhi Public School, Bokaro Steel City.
Higher Secondary, Science
Kalinga Institute of Industrial Technology, Bhubaneswar
Bachelor's degree, Electrical Engineering Technologies/Technicians
Loughborough University
MSc, Sport Management, Merit
ABOUT SUVAM SIKARWAR
1st line support focused on Windows, O365/Exchange, AD/Entra ID, and Intune. Handles ticket triage, remote support, password and MFA issues, device build and imaging, printer fixes, and mail-flow troubleshooting. Applies DNS and web filtering and endpoint protection. Delivered these in production at Aureos and in prior support roles. Clear notes. Fast resolution. SLA aware.
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