Suvam Pradhan
Trust & Safety- tiktok || Quality Content Analyst || Bytedancer -Global Team || Ex-Jindalx || Ex-Tech Mahindra || Quality Domain || GB Certified
- Role
- Global Content Quality Analyst at ByteDance
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Suvam Pradhan
Quality Analyst with hands-on experience in Trust & Safety and Content Moderation…
Experience
Global Content Quality Analyst
Jul 2022 — Present · Gurugram, IN
Conduct weekly quality audits on 100+ moderation and support cases, ensuring alignment with TikTok\'s global policies, community guidelines, and local regulations.Track critical error trends and risk patterns; contributed to reducing critical misalignment from -9.95% to 0% through a self-initiated project: Zero Error Squad.Deliver clear, data-backed feedback to moderators and escalate recurring policy ambiguities to SMEs and policy teams for resolution.Collaborate with cross-functional teams to improve SOPs and develop training materials for new policy rollouts.Monitor key QA metrics: Accuracy Rate, Audit Acceptance, Policy Clarity Feedback — ensuring continuous process improvement.Handle sensitive content with professionalism and resilience, adhering to safety protocols and emotional well-being practices.
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