Suucheta Debb

Specialist Colleague (Ops) Fraud Flc and Cstl @Santander

Glasgow, GB

Built and maintained trust with vulnerable customers through empathetic communication, fostering positive relationships during fraud-related enquiries and insider incidents.Clearly conveyed complex fraud-related information, tailoring explanations to individual needs and ensuring understanding of sensitive situations.Collaborated with cross-functional teams to investigate, identify, and resolve root causes of fraudulent activities, contributing to process improvements and risk mitigation strategies.Developed and implemented data-driven strategies to proactively mitigate fraud risks, enhance operational efficiency, and strengthen compliance.Documented and reported findings of investigations accurately, adhering to regulatory requirements and internal procedures, and providing contextual data-driven analysis.