Brooke Sutherland
Chief Strategy & Engagement Officer @Washington State Department Of Enterprise Services
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WORK HISTORY
Chief Strategy & Engagement Officer @Washington State Department Of Enterprise Services
Executive leader overseeing a 30-person Strategy & Engagement division spanning Communications, Human Experience (CX & EX), and Strategy & Performance.Key impact- Lead enterprise strategy, engagement, and experience for an agency of ~900 serving Washington state government- Implemented an agency-wide cascading huddle system to strengthen alignment and execution- Initiated the agency’s first Project Management Office (PMO)- Led implementation of the Governor’s Customer Experience Executive Order- Manage and operationalize the agency’s strategic plan- Oversee employee engagement survey administration, analysis, and action planning- Provide executive oversight of mentorship and leadership development initiatives
EDUCATION
Purdue University
Master of Science - MS, Strategic Communications
Graceland University
Bachelor of Arts - BA, Visual Communications (Psychology minor)
SKILLS
ABOUT BROOKE SUTHERLAND
I am an emotionally intelligent, human-centered executive leader who thrives at the intersection of strategy, communications, and experience design.Currently serving as Chief Strategy & Engagement Officer for Washington State’s Department of Enterprise Services, I lead cross-functional teams responsible for strategic planning, customer and employee experience, performance measurement, continuous improvement, and organizational transformation. My work is grounded in both data and intuition, pairing rigorous strategy with creativity, empathy, and execution.At my core, I am a relationship builder and systems thinker. I approach leadership through an equity lens, believing the strongest strategies are co-created, inclusive, and measurable. I’m energized by complex environments — especially in government, higher education, and nonprofit spaces — where thoughtful change can meaningfully improve how people experience service.Throughout my career, I’ve- Led multidisciplinary teams through periods of growth and transformation- Reimagined missions, visions, values, and operating models- Built and scaled engagement, CX, and communications functions- Implemented enterprise systems for strategy execution and continuous improvement- Mentored leaders and emerging professionals to do their best work.I’m passionate about leaving organizations stronger, more aligned, and more human than I found them.
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