Sutham Hengsuwan

System and Network Analyst @BioAro Inc.

Calgary, AB, CA

Establish IT policies and procedures to ensure the security and efficiency of IT operations.• Ensure the stability of IT network infrastructure, including network design and optimization complex network infrastructures, advanced troubleshooting and performance tuning, network administration and system updates.• Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures to protect sensitive patient data.• Security and Compliance in implementing and managing network security measures, ensuring compliance with industry standards and best practices.• Delivered support, including hardware, software troubleshooting for GE Viewpoint, GE Xeleris server systems.• Delivered support, including hardware, software troubleshooting for Norav server systems.• Develop and implement IT strategies that align with the company\'s goals and objectives follow ITIL V4 standard.• Develop and maintain IT security processes and controls that comply with our growing organization goals and compliance objectives.• Monitor network performance and troubleshoot issues to ensure optimal operation of clinic systems• Collaborate with other IT team members to support technology initiatives across the clinic.• Respond to and resolve technical issues reported by clinic staff and healthcare professionals.• Prepare and manage the IT department\'s budget, optimizing costs while ensuring the availability of necessary resources.• Installed, configured, troubleshot and manage Active Directory, DNS, DHCP, and other network services essential to clinic operations.• Perform regular maintenance, updates, and backups for servers and network equipment.• Participating in delivery of enterprise wide projects which require Microsoft foundations (i.e. Active Directory, AzueAD, Entra ID, SSO.)• Document system configurations, procedures, and changes for future reference.• Assist with the planning and implementation of new IT projects to enhance clinical services.