Sutapa Malakar
Shaping the Future of Workforce at Big Basket || Executive Trainer || TTT Certified Trainer|| Last Mile Delivery ||
- Role
- Executive Trainer at bigbasket
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Sutapa Malakar
As an Executive Trainer, I am dedicated to empowering teams through comprehensive…
Experience
Executive Trainer
Aug 2024 — Present · Kolkata, IN
Developed and implemented training materials, presentations, and documentation to support process training initiatives.• Trained employees and Customer Experience Executives (CEEs) on process-specific activities using the CSDPT model, ensuring thorough understanding and effective implementation.• Trained Customer Service Associates employed in Bigbasket Supermarkets (offline stores) on process-specific activities, ensuring excellent customer service and operational efficiency.•Staying current with process updates and revising training materials accordingly.
Education
Eastern Institute For Integrated Learning In Management
Master of Business Administration - MBA
2022 — 2024
Rahara Bhabanath Institution for girls
Higher secondary
2016 — 2018
University of Calcutta
Bachelor's degree
2018 — 2021
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