Susy Ing
Program Manager (Contingent Workforce) @Flextrack Inc
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WORK HISTORY
Program Manager (Contingent Workforce) @Flextrack Inc
Flextrack provides enterprise organizations with contingent workforce solutions such as Managed Service Provision (MSP), Vendor Management Systems (VMS) & Contingent Workforce Consulting.\"•Operational responsibility for the centralized corporate recruitment & procurement of contractors within Flextrack clients within Canada. •Serve as a primary liaison with hiring managers to guide them through the contractor acquisition process & use of the vendor management system & also act as the key point of contact with staffing vendors for requisition engagement, screening and hiring. •Provide recruitment subject matter expertise, user counselling, problem resolution, & management reporting.•Requirement consultation with hiring managers to ensure managers are hiring for the right skills for their needs, & are able to obtain those resources at the most competitive rate.•Provide contractor market knowledge (including general availability of skills, rate guidelines, provide guidance to managers on various legislative issues surrounding contingent workforce)•Rate consultation & management to defined rate card.•Distribution of requisitions to staffing vendors through the vendor management system (VMS).•Vendor resume screening, interview coordination and offer presentation, negotiation, documentation completion for onboarding and offboarding.•Conduct regular follow up with managers to ensure contract success & to provide early mitigation of issues.•Create & maintain candidate, client and job records in VMS.•Problem resolution for any variances from the predefined system/process•Communication to & training of hiring managers & vendors on contract recruitment process & vendor management system.•Provide regular & ad-hoc operational reports & trend analysis for managers & executives on recruitment process, contractor procurement & staffing vendor effectiveness.•Assist in the development & definition of processes, documentation of processes, project plans
EDUCATION
University of Toronto at Scarborough
Bachelor of Science
SKILLS
ABOUT SUSY ING
Susy has experience working in the Staffing and Recruiting Industry working on Managed Service Provider (MSP) accounts, and on recruitment in permanent, contract, and temporary placements which include junior, mid level, and senior roles. As a Client Services Manager she has experience in the placement of various roles, in a wide variety of industries in both the private and public sectors including Fortune 500 global companies. Her strength is in identifying the needs of both clients and candidates, understanding the responsibilities of job roles, and delivering based on key skills.SOFTWARE SKILLS• Microsoft (Word, Excel, PowerPoint, Outlook)• Software: Maxhire, R5W, Citrix, Adapt, ARIA, Blackbaud, ROSI, Beeline, Salesforce, Fieldglass
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