Susy Liem
Vice President of Product Management Alliances Product Strategy Portfolio Management m & a @Avaya
Signup · Get unlimited contacts
WORK HISTORY
Vice President of Product Management Alliances Product Strategy Portfolio Management m & a @Avaya
As a transformational leader with years of experience as VP of product management and VP of Strategic Alliance, I have delivered large-scale global UCaaS, CCaaS, Collaboration, and CPaaS programs offered in 100+ countries, transforming the company\'s offerings to grow the 2B+ revenues per year portfolio. This transformation led to changes across functions including product management, development, engineering, sales, channel, marketing, and cloud operations. I have a proven track record of success in delivering cross functional transformational change initiatives. As an executive leader and strategist, I deliver innovative, game-changing cloud services with a constant obsession over competitive differentiation. I led the charge to add artificial intelligence to every service in the portfolio including RPA, AI & ML, smart virtual agents, AI-powered workflows, speech analytics, NLP, data analytics, business insights, and other CCaaS services. In addition to technology innovation, I also bring strong business acumen and a deep understanding of the API economy and marketplace dynamics. I have a proven track record of building successful partnerships and alliances that drive revenue and growth. As an innovator, I believe that the game-changing CCaaS disruption is just the beginning. Disruption areas include AI, 360 customer engagement, monetization of content, digital channels, demand generation, customer loyalty, cloud programmable platform (CPaaS, IPaaS), high personalization, and delightful customer experience. My experiences allow me to lead large-scale, global CCaaS service into the new era that meets the needs of today\'s digital customers.
EDUCATION
Iowa State University
Master of Science - MS, Computer Science
Iowa State University
Bachelor of Science - BS, Computer Science
ABOUT SUSY LIEM
My diverse experience in Product Management and Strategic Alliances, combined with my…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.