Susmit Chandra

About Susmit Chandra

Seasoned Key Account Manager or Client Partner with 12+ years of experience across…

Experience

1. Head - Key Account Management

   CallHealth

   Oct 2022 — Present · Hyderabad, IN

   Research & Analysis:• Managing Clinical Trial studies been conducted along with Hospitals for corporates.• Onboarding Vendors towards targeting the key service deliverables as per SLA.• Looking for market analysis and accordingly educating clients about the need for changein service offerings.• Manage various wellness driven activities across multiple clients- Operational:• Managing camps for various wellness and Health check activities for corporate and government bodies.• Aligning team and vendor for service delivery.• Updating client with progress and adherence various SLA’s as per client agreements.• Coordinate with support, procurement, IT and product teams to resolve customer issues and improve overall product experience.• Oversee the end-to-end customer lifecycle, including onboarding, adoption, renewals, upsell, cross sale and expansion opportunities (Horizontal & Vertical)- Strategy:• Strategically collaborate with C-level leaders to ensure that organizational health outcomes are prioritized.• Use data analytics to measure the effectiveness of customer success initiatives and drivecontinuous improvements.• Create roadmaps for driving customer retention through proactive engagement strategies, account reviews, QBR’s and check-ins.• Liaison for product feedback requests for customer with internal product, operations and marketing teams.Achievements - Awarded for spearheading in setting up Health Camps across Telangana to conduct a Health Checkprogram covering 50k+ employees for a central government project. The same was conducted twoyears in a row- Executed a Clinical Study for a global MNC client within the first month of joining- Single Handedly executed and managed projects with Book Value above 12 million.