Susmita Deept

About Susmita Deept

With over a decade of professional experience, I specialize in capacity planning and workforce optimization, currently serving as a Manager in Worldwide Capacity Planning (WWCP) at Amazon. I leverage my expertise in balancing staffing and service levels across customer service networks to drive operational efficiency and stability for 52 groups. My commitment to fostering collaboration and data-driven decision-making aligns with Amazon’s mission to deliver customer excellence through innovation and continuous improvement. At Amazon, I lead a team of Capacity Planning Managers, focusing on optimizing resource allocation and enhancing service delivery. Through strategic planning and operational leadership, we achieved a significant 50% improvement in service levels over three years. My work emphasizes data analysis, cross-functional collaboration, and continuous process optimization to meet evolving business goals.

Experience

1. Manager, Capacity Planning

   Amazon

   Oct 2020 — Present · Bengaluru, IN

   As an L6 Manager in Worldwide Capacity Planning (WWCP), key responsibilities include leading a team of L5 and L6 Capacity Planning Managers to optimize capacity across 52 groups in customer service in order to maintain network stability and efficiency. Key goal includes balancing staffing and service levels.Improved service level for my function by 674 bps translating to 50% improvement in 3 years.

Education

• Delhi Public School

  12th

  2005 — 2007

• MANIPAL INSTITUTE OF TECHNOLOY, Manipal University

  Bachelor of Engineering, Computer Science and Engineering

  2008 — 2012

• Indian Institute of Foreign Trade

  Master of Business Administration (M.B.A.), International Business

  2014 — 2016

• Notre Dame Academy

  10th

  1999 — 2005

Skills

• Turbo C++
• Software Engineering
• Networking
• Relational Databases
• Algorithms
• Analysis
• Java
• Computer Science
• C
• Programming
• Microsoft Sql Server
• .net
• Matlab
• Data Warehousing