Susmita Chauhan

About Susmita Chauhan

THE VALUE I BRING: With 20+ years of diverse HR and strategic operations management, my experience includes business model optimization in core and start-up environments integrating HR practices and specialties including: recruitment, hiring/onboarding, performance management, and training/development. While maintaining operational sustainability and financial accountability during organizational change, I have delivered key wins in building an efficient operating model while maximizing value in business development and staff engagement. CAREER HIGHLIGHTS: Influenced HR policies and organizational strategic vision while building infrastructure from the ground up. SPHR with expertise in large-scale operations and HR leadership, launching 84+ optical and audiology centers at CVS Health. Achieved 96% retention rate in first year and 98% staffing levels. Achieved consecutive promotions, delivering corporate initiatives and meeting financial forecasts YOY. Boosted business operations by integrating a cost-efficient business model to increase staff retention and engagement.⇒ Integrated corporate HR policies and procedures with attention to key HR metrics, turning around staff turnover, work balance, and engagement. MY LEADERSHIP PHILOSOPHY: At the heart of any successful organization is operational efficiency with a people-centric strategy. I build teams that foster a culture of engagement where all levels can work together toward a common vision. HOW I DRIVE EXCELLENCE: Forging open and collaborative partnerships with leaders, colleagues, and external stakeholders, I facilitate effective communication channels while identifying way to increase efficiency with an operational and people-focused lens. I am adept at tackling challenges—quickly surpassing roadblocks with an organized approach to workflow management, transforming performance and creating a cohesive, productive culture of excellence.

Experience

1. Executive Director, Executive Talent Management

   CVS Health

   Apr 2022 — Present

Education

• Oregon State University

  Bachelor of Science - BS, Business Administration (Management Science)

Skills

• Inventory Management
• Retail
• Management
• Team Building
• Pharmaceutical Industry
• P&L Management
• Merchandising
• Forecasting
• Leadership
• Cross-Functional Team Leadership
• Pharmacy Benefit Management
• Managed Care