Susmita Patra

About Susmita Patra

Looking for opportunities to incorporate my skills and training to help the company grow. I am looking forward to roles that will help me realize my potential by exploring the various aspects of this field.

Experience

1. Senior Process Associate

   WNS

   Feb 2024 — Present · Pune, IN

   Responsible for process and settle insurance claims effectively and fairly, ensuring policyholders receive the benefits they are entitled to.* My responsibilities involves investigating claims, collecting necessary documentation, communicating with policyholders and other stakeholders, and making informed decisions about claim settlement.*Communicating clearly and empathetically with policyholders and as well as thirs party, explaining claim processes, providing updates on claim progress, and addressing concerns or complaints.* Analyzing claim details against policy terms, investigating the validity of the claim, and gathering evidence to support or refute the claim.* Responsible working with various stakeholders, including insurance brokers, loss adjusters, lawyers, and tradespeople, to facilitate the claim process.*Ensuring compliance with relevant regulations and industry standards, maintaining accurate records of claims, and reporting claim-related data.*Identifying and investigating potentially fraudulent claims, collaborating with internal and external teams to address fraud risks.*Ensuring that all aspects of a claim are addressed and resolved, including processing final payments and documenting claim closure.

Education

• RICIS Institutions

  Bachelor of Business Administration - BBA

  2017 — 2020