Susmita Nandy
Operations Manager @ Genpact | Expertise in Operations Management, Post Payment Recovery Audit, Enterprise Risk Consulting, Transitions, Healthcare Operations, Claims and Insurance Management, BFSI and Utilities domain
- Role
- Operations Manager at Genpact
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Susmita Nandy
Result-oriented Professional in operations and transition with over 15+ years of…
Experience
Operations Manager
Dec 2022 — Present · IN
Result-oriented Professional in operations with over 16 years of experience in Operations Mgmt,Customer service,Training & Development,Transaction Mgmt,Process Planning,Customer Satisfaction,Process Reviews, Utility, Non Tech processes, Insurance, Billing and reconciliation, Financial processes. Managed a team of ~500+ people as indirect reports and 9 Team leaders as direct reports. Driven quick win project, root cause analysis and SWOT analysis, conducting appraisals, monthly one-on-ones, identifying training needs, performance management, people management, budget management, client handling, process development, interviewing candidates and delivering operational deliverables. Lead MBRs, Migration calls and daily strategic calls with the client related to business development.Critical resource in the budget management,TAT minimization, and Migration Management calls.RPA, Communication, ISO, Risk, and Engagement SPOC. Managed Europe, Asia, Middle East and US clients. Pursuing Sap
Education
National Institute of Business Management (NIBM)
Master of Business Administration - MBA
The University of Burdwan
Bachelor of Arts - BA
The University of Burdwan
Master of Arts - MA
Skills
- Team Management
- Business Process Improvement
- Transition Management
- Bpo
- Customer Satisfaction
- Service Delivery
- Performance Management
- Business Analysis
- Kpo
- Mis
- Employee Engagement
- Workforce Management
- Soft Skills
- Vendor Management
- Call Centers
- Management
- Attrition
- Sla
- Six Sigma
- Operations Management
- Outsourcing
- Offshoring
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