Susmita Minz
HR L&D Operations Specialist | Virtual Training Expert | LMS Management & Global Training Coordination | Streamlining Processes for US & USI Teams | Driving Seamless Learning Journeys
- Role
- Human Resources Analyst at Deloitte
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Susmita Minz
I am an experienced HR Analyst (L&D Operations) professional with a strong focus on…
Experience
Human Resources Analyst
Sep 2024 — Present · Hyderabad, IN
1) Experienced HR L&D Operations professional at Deloitte, specializing in global training support for both US and USI (U.S. India) teams.2) Manage and maintain training content across multiple LMS platforms such as DOWS, NextGen, and Cornerstone SABA.3) Submit, publish, and modify course and class details across LMS platforms to ensure accurate and up-to-date training information.4) Manage learning mailboxes and respond to training-related queries through the ServiceNow platform, ensuring quick resolution of issues.5) Provide comprehensive support for virtual training sessions on delivery platforms like Zoom, overseeing technical setup and ensuring smooth session delivery.6) Collaborate with virtual instructors and presenters to initiate technology checks, ensuring platform functionality before and during sessions.7) Improved query management by optimizing ServiceNow (SNow) mailbox processes, reducing resolution time by 80% and enhancing communication efficiency.
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