Susmita Dutta
Manager @ KPMG Global Services | Certified ScrumMaster® | Certified Scrum Product Owner® | ITIL
- Role
- Manager at KPMG
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Susmita Dutta
Strategic and performance-driven Business Operations Manager with over 12 years of experience driving process optimization, MIS reporting, and operational transformation in the IT and service delivery sectors.I specialize in aligning business goals with data-driven insights to enhance efficiency, reduce costs, and build resilient operational frameworks. Known for leading high-performing teams across geographies, I have a proven record of implementing scalable solutions, automating key processes, and enabling leadership with actionable intelligence.Recognized for my ability to balance strategic vision with execution excellence, I thrive on challenges that demand cross-functional collaboration, performance improvement, and stakeholder engagement.CORE COMPETENCIESBusiness Operations Management | Process Optimization | Strategic Planning | PerformanceMetrics | Operational Excellence | Stakeholder Management | Cross-functional Collaboration| Cost Reduction | Workflow Automation | MIS & Reporting | Power BI | Excel VBA | SQL |Business Continuity | Resource ManagementCERTIFICATIONS ITIL v4 Foundation Certified ScrumMaster® (CSM) Certified Scrum Product Owner (CSPO) Microsoft Azure Fundamentals (AZ-900) Microsoft 365 Fundamentals (MS-900)TECHNICAL SKILLSPower BI | Excel VBA | Microsoft Office Suite | SQL | SharePointTRANSFERABLE SKILLS Strategic decision-making and problem-solving Cross-functional collaboration and stakeholder influence Change management and process improvement mindset Team leadership, mentoring, and people development Risk assessment and business continuity planning Budgeting, cost control, and financial acumen Analytical thinking with attention to detail Adaptability and agility in dynamic environments Communication, negotiation, and presentation excellence Continuous learning and innovation orientation
Experience
Manager
Mar 2026 — Present · IN
Education
Dalmia vidya mandir
Bachelor of Technology (BTech), Information Technology
1993 — 2016
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