Susma Sharma
Seller Account Review Analyst Fraud Investigation & Account Protection @Ttec Holding Inc
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WORK HISTORY
Seller Account Review Analyst Fraud Investigation & Account Protection @Ttec Holding Inc
Ahmedabad, IN
Supporting fraud detection and account protection operations for the eBay marketplace platform. Monitor and analyse buyer and seller transactions to detect fraudulent activity, account takeover (ATO), identity misuse, and suspicious behavioural patterns. Conduct risk-based reviews of accounts using internal tools, dashboards, and case management systems to identify irregular activity and prevent financial loss. Investigate suspicious transactions and implement preventive actions such as account restriction, payment holds, or escalation to internal risk and compliance teams. Support seller onboarding processes, including account setup guidance, verification checks, and documentation validation. Perform KYC verification and payout validation to ensure seller accounts meet platform compliance and security requirements. Assist sellers with account charges, billing inquiries, and payout verification, ensuring transparency and accuracy in financial transactions. Conduct structured account investigations and maintain accurate case documentation while meeting quality and turnaround targets. Collaborate with cross-functional teams including fraud, compliance, and operations to strengthen platform security and risk mitigation strategies. Communicate with customers via written channels to resolve account issues, security concerns, and operational queries
EDUCATION
West Bengal State University, Kolkata
Bachelor's degree, Education
RTNYCTC
Postgraduate Degree, Computer Software and Media Applications
West Bengal State University, Kolkata
Graduate, Education
ABOUT SUSMA SHARMA
Financial Crime and Fraud Investigation professional specialising in Account Protection, Transaction Monitoring, and KYC risk review. Currently supporting the eBay platform through TTEC, investigating suspicious activity and protecting users from financial riskFinancial Crime and Account Protection professional with experience in fraud investigation, transaction monitoring, and customer risk assessment within digital platform environments. Skilled in identifying suspicious behaviour, investigating account takeover (ATO), identity misuse, and irregular transaction patterns to protect users and reduce financial risk. Currently supporting the eBay platform through TTEC, conducting structured reviews of buyer and seller accounts, performing KYC verification, payout validation, and investigating suspicious account activity. Experienced in end-to-end case handling, escalation to risk and compliance teams, and maintaining accurate documentation while working in fast-paced operational environments. My professional background also includes experience in sales and executive support, including working as an Executive Assistant to the Director in the real estate sector. In this role, I coordinated across legal, finance, sales, and project teams while supporting client onboarding, KYC verification, and high-value transaction documentation. This experience strengthened my ability to manage complex processes, maintain operational accuracy, and communicate effectively with multiple stakeholders. Earlier roles in customer operations, analytics, and advisory positions helped me develop strong analytical thinking, data interpretation, and problem-solving capabilities. Across these experiences, I have built a solid foundation in risk awareness, documentation accuracy, and structured decision-making. I am particularly interested in opportunities within Financial Crime, AML, Fraud Prevention, and Account Protection, where I can contribute to protecting customers, strengthening platform security, and supporting effective risk management frameworks.
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