Susie Brown
Manager, Digital Communications, at TruStage
- Role
- Manager, Digital Communications at TruStage
- Location
- Eau Claire, WI, US
- LinkedIn followers
- 500 followers
Experience
Manager, Digital Communications
Dec 2024 — Present
In the manager role, I lead a team of specialists in delivering technology solutions that support TruStage’s digital customer experience strategy. I oversee workload management, assigning and rebalancing requests to align with team capacity and skillsets. I also lead the hiring and onboarding process for new team members, ensuring they are equipped with the training and support needed to succeed. Beyond staffing, I provide consultation to business partners on new initiatives and guide large-scale marketing automation projects, ensuring high-quality execution in Salesforce Marketing Cloud and Sitecore. I coach and mentor my team through one-on-ones, skill development, and capacity planning, while fostering process improvements through documentation and training. I collaborate with internal partners to enforce governance, refine contact strategies, and promote best practices in automation, testing, and engagement. I also monitor and report on key digital metrics, working with leadership to turn insights into actionable recommendations that shape strategy and roadmap decisions.
Education
Macomb Community College
Associate's degree, Web/Multimedia Management and Webmaster
2010 — 2012
Arizona State University
Bachelor of Applied Science (BASc), Internet & Web Development
2012 — 2014
University of Wisconsin-Green Bay
Music Education
1992 — 1997
Skills
- Backing Vocals
- Wellness
- Contemporary Art
- Small Business Online Marketing
- Cleaning
- Refunds
- Hard Rock
- Team Leadership
- Performing Arts
- Trident
- Customer Service
- Blues
- Kids Entertainment
- Singing
- Health
- Customer Satisfaction
- Communication
- Window Displays
- Telephone Manner
- Communication Skills
- Public Speaking
- Management
- Gardening
- Heat Press
- Mezzo-Soprano
- Backstage
- Marketing
- Social Media
- Small Business Marketing
- Classic Rock
- Social Networking
- Semi-Professional Vocalist
- Harmonisation
- Promotions
- Retail
- Furniture Assembly
- Sales
- Vocalist
- Coaching
- Lead Vocalist
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